When we are closed overnight, at weekends and public holidays your call will automatically be transferred to the Out-of-Hours Service which is run by Urgent Care Cambridgeshire. Please call 01487 812611 and your call will be diverted. A doctor or nurse will answer your call, assess the problem and offer advice if appropriate. You may then be asked either to go to the Emergency Care Centre at Hinchingbrooke or Doddington Hospital or wait for a doctor to visit you at your home or call an ambulance.
Other options, eg the local Walk-in Centre or NHS 111.
NHS Walk-In Centre
Access to local NHS services is also available 07.00 to 22.00 every day through the NHS Walk-In Centre at City Care Centre, Thorpe Road, Peterborough, PE3 6DB. Tel: 01733 293800
NHS 111 is a free-to-call single non-emergency number medical helpline operating in England
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
Please Avoid Unnecessary Use of A&E - Can our surgery help you?
Following recent changes to NHS funding arrangements, each attendance at A&E is now individually charged to the Primary Care Trust and ultimately to the patients’ practice. Each attendance at A&E is charged at a standard tariff rate (between £55 and £101), for more complex cases the higher charge is levied and costs of Admission or outpatient follow-up are added to these costs.
When Should A&E be Used?
Examples of when it is right and appropriate to attend A&E without delay are:
- Major injuries such as injuries from road traffic accidents.
- Falls from a considerable height.
- Major head injuries.
- Severe breathing difficulty.
- Severe chest pain.
- Severe haemorrhage.
- Extensive burns.
When it is Inappropriate to Use A&E Services?
Unfortunately, many people attend A&E with very minor problems. This makes it difficult for A&E staff to deal with the volume of cases, involves delays for patients and incurs some considerable costs. The following are examples of minor problems for which A&E attendance in not appropriate. Generally, if the person is unwell, but alert and speaking without impaired consciousness or severe breathing difficulty, then they do not need to attend:
- Flu-like illnesses, coughs, earache, back ache.
- Sore throats.
- Minor breathlessness or wheezing.
- Abdominal pain (unless extreme or associated with collapse).
- Urinary difficulties (unless completely unable to pass water).
- Vaginal bleeding (unless very heavy and associated with faintness).
- Rashes (unless it appears like spontaneous bleeding under the skin or the person appears very unwell).
- Diarrhoea and vomiting.
- Simple bites and stings.
- Social problems.
- Emergency contraception.
- Dental problems (except major trauma).
Such conditions can generally be safely managed by your GP, Practice Nurse and in some cases the individual themselves.
Alternatives to Attending A&E - General Practice
We are open between 8.00am and 6.00pm and provide comprehensive services. Urgent same day appointments are available for urgent problems. We also have Practice Nurses who can see and advise patients. We urge patients to avoid unnecessary use of A&E and to contact the practice in the first instance.
The Out-of-Hours service in Huntingdon, the NHS Walk-In Centre at Thorpe Road, Peterborough and NHS Direct can provide assistance for urgent medical problems or assistance with the treatment of minor illnesses and injuries. Most pharmacies can advise on minor illness and can provide medication to help you manage your condition yourself.